If you have questions concerning parts, warranty service or repairs, please send us a message or give us a call at 1-208-609-6636. Email and messaging are not the most urgent form of communication - if your need is urgent, please call us!

Lortone and its authorized distributors do NOT sell on Amazon. Any Amazon sellers of Lortone equipment are unauthorized and we advise not purchasing from them.

We maintain an extensive inventory of parts and in many cases can even repair very old units. Please note that we do not carry parts for other manufacturer’s equipment. If you are unsure whether your machine is a Lortone brand, please send a picture when contacting us. Machines sent for repair need to be clean and must include a description of the problem and phone number as well as address. If you are having technical difficulties with your machine, please call us when you have the machine in front of you so we can troubleshoot together.

Some of our equipment is available for select international markets. Please refer to the dealer locator page and contact one of our established overseas distributors.

If you have questions concerning an order please call us at 1-208-609-6636 or email admin@covington-engineering.com

WARRANTY/RETURNS

You may return most new, unopened items within 30 days of delivery for a full refund. We'll only pay the return shipping costs if the return is a result of our error (you received an incorrect, damaged, or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

We do not accept used returns. If you have used the equipment, we will gladly troubleshoot and help repair the equipment by phone at 1-208-609-6636 Our expert technicians can walk you through virtually any repairs with simple tools and our guidance.